RECEPTIONIST

Technical Description

Executes all spa welcoming, initiation, and departure procedures
Provides explanatory introductions to the spa experience
Provides fluid and efficient therapist transferal processes and exit procedures
Interprets and performs client booking requests and treatment recommendations
Monitors daily treatment schedules
Assists clients in identifying product needs
Updates client data
Conducts client communication via telephone or e-mail when applicable
Provides therapeutic continuum advice to achieve re-booking and revenue targets
Tracks treatment room preparation and check-out procedures to ensure proper arrangement for subsequent appointments
Accommodates extended client concierge requirements, i.e., transport, food, and beverage requests
Provides spa tours
Upholds the highest degree of cleanliness, ensuring the reception area is immaculately presented at all times

Previous reception experience, preferably in hospitality reception capacity or in a spa or salon environment
Previous service and/or product sales experience
Computer skills with minimum typing speed of 40 wpm
Cash handling and credit card processing experience

_____________