REGIONAL TRAINER, Europe, Middle East & Africa

Technical Description

Execute facets of national and spa-specific training programs, including orientation training programs, new product and services training and oversee individual development programs
Monitor spa key performance indicators and provide learning reinforcement when needed
Monitor individual performance outcomes in relation to therapeutic treatment procedures, product knowledge, customer service, product sales, reservations, daily therapist administration and re-booking procedures
Instill solid sales skills in all frontline practitioners
Conduct spa-specific training workshops and seminars as scheduled and requested by the Regional Director
Conduct 1-on-1 personal development-training consultations
Continually monitor frontline practitioners and provide reactive learning development programs as needed
Execute all global training strategies as directed by the General Regional Director
Conduct client beauty therapy services where needed
Attend all Training for Trainers seminars as requested
Communicate staff development progress reports to Spa Managers for evaluation procedures
Upkeep Training Personnel Development Records
Maintain constant awareness of competitive, industry and consumer trends
Communicate and / or reinforce national company directives when requested

Fully qualified Beauty and/or Certified Massage Therapist with a minimum of 5 years experience
Minimum of 1 year training experience in a beauty, salon or aesthetic trade school environment
Minimum of 2 years customer service and sales experience in a retail environment, which is supported by a proven track record of achieving goals and targets
High school degree or equivalent
Computer skills

Multi-lingual: Fluent in English and French or German or Italian. Arabic is also an asset
Excellent communication skills, both written and verbal
Ability to inspire and motivate others
Possess a caring, positive and nurturing attitude
Demonstrate genuine interest to help people overcome challenges and problem solve
Negotiation skills and a flexible approach
Strong customer service orientation and skills
Advanced planning and organizational practices
Superior grooming and presentation standards
Must lead by example, exceed client and company expectations
Be physically fit and in good health and able to work on your feet for long periods of time
Must be available for frequent interstate travel

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