SPA MANAGER

Technical Description

Manages, supervises, and oversees all spa operations to ensure achievement of sales goals, business objectives, and profitability
Utilizes effective recruiting techniques to attract and hire qualified frontline practitioners and support managers
Monitors payroll and expenditures to successfully achieve aggressive spa profit plan
Maintains cooperation and teamwork within the facility, placing a high emphasis on customer service and satisfaction
Plans and coordinates spa promotions, events, and loyalty programs to maximize marketplace positioning
Oversees staff schedules and responsibilities to ensure maximum productivity
Oversees group bookings and interfaces with hotel partnerships where applicable
Oversees stock control and inventory control procedures
Possesses thorough knowledge of product retailing operations
Enforces safety, maintenance, and hygiene procedures to ensure a clean, safe working environment
Reviews financial data, prepares management reports, and performs administrative functions accurately and on time
Administers Human Resource tasks, including hiring and recruitment, performance evaluations, rosters, daily briefings, and time sheets
Handles and coordinates local media enquiries
Adheres to corporate guidelines

Preferred minimum of 5 years' managerial experience—ideally in hotel Rooms Division or health/beauty spa environment
Preferred 5 years' customer service experience, ideally in a hospitality, retail, health, beauty, or spa environment
Previous experience managing teams of 10 or more
Previous training experience highly regarded
Proficient computer skills
High school degree or equivalent

Strong leadership, customer-service, strategic planning, organizational, and analytical skills
Clear, concise written and verbal communication skills
Ability to sell concepts and ideas to management, peers, and employees
Demonstrated ability to lead by example
Ability to inspire, train, and develop employees for promotion
Excellent time management skills
Excellent listening skills
Exceptional follow-up detail
Ability to produce consistent profits
Solid scheduling experience
Ability to follow/enforce company policies and procedures
Ability and willingness to assume responsibility and maintain accountability
Excellent safety and sanitation skills
Understanding of security requirements
Ability to create a courteous, friendly, and professional work environment

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